As a “Application Support Specialist” you play an essential part in supporting, training, troubleshooting, consulting, and assisting clients using our software. This is a client-facing role that requires excellent written communication, phone service etiquette, and a methodical approach to troubleshooting client issues with patience and courtesy. You will be part of a small team that works with our application end users on a daily basis – over the phone, through on-line web-sessions, and possibly in person, providing expert training and high-level support to all levels of clients’ staff to ensure users can effectively use our products. Strong technical and analytical skills are a must, with a knack for diagnosing a variety of client usage issues in a timely manner, subject to Service Level Agreement (SLA) criteria. The best candidates will also be skilled at identifying usage patterns and recurring problem areas in our applications, and be able to provide recommendations to our Product team on how our products could be improved for usability.
Knowledge, Skills and Abilities Required:
Education and Experience: